CRMChat V4.0 - Supported Edition
In today’s automated age, many users “just want to talk to a person!” – so instead of only supplying computerized FAQ’s or written documents, the customers want to be able to communicate directly with a human being. With LiveChat Lead Generation on your website you can stimulate the same experience for your customer that they would have felt if they were to visit your showrooms or stores. You can greet them when they enter. You can assist them in real time and help them navigate through your site, and can provide consultation on your product and inform them about promotions or offers.
Unlike with telephone conversations, with instant online support, our Customer Support Operators can handle multiple chat and thus assist several online visitors simultaneously, which reduces customer hold times.
Our customers support operators are not only there to support your web visitors, also they will identify any potential customer (lead) that are ready to purchase your products or services, and directly forward it to your sales department for additional follow up. An intensive report on your web visitors and Leads generated from your visitors will be provided to you on a monthly basis.
Our main aim is to provide excellent customer support to your web visitors, while increasing your sales revenues by implementing our Livechat Lead Generation system in your website.
Outsourcing your live chat support would pull down your cost factor phenomenally as it will help you to cut your monthly toll free and telephone costs. It eliminates the to develop and in –house customer support system and saves the capital investment and time delays associated with hiring expensive staff to answer your customer’s questions, costly telecom equipments, toll free numbers, office space and ongoing training etc. to meet the changing the demands of your clients.
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