CRMChat V4.0 - Client Edition
The CRMCHAT V4.0 Client edition is a completely self-contained, self hosted live stats, web analytics and visitor live chat solution. It is installed and runs on your own server and does not depend on any third party services and so has no on-going costs. The Installable edition requires a Windows 2000/2003, XP or Vista machine with a permanent Internet connection. The Installable Edition can monitor any number of websites from a single CRMCHAT V4.0 PC. The CRMCHAT V4.0 'Client' can be run on remote PC's to watch live stats and to engage visitors with invites and live chat.
Watch Live Web Stats
CRMCHAT V4.0 allows you to watch your web site visitor activity in real time. See visitors arriving at your site and move from page to page. See how they found your site, what keywords they used and where they are in the world. CRMCHAT V4.0 will display GEO-IP against each visitor, including country, city, region and organization name. You can see if the visitor has been to your site before and if they are a prospect. |
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Engage Your Visitors
CRMCHAT V4.0 enables you to proactively engage your visitors by sending them popup friendly 'invite' messages. Visitors can click the message to start a chat session. You can send custom messages that are unique to each visitor. CRMCHAT V4.0 can also automatically send custom invite messages to visitors when specific conditions are met (for example, visitor arrives from a certain city or via a certain PPC campaign, or used specific keywords). |
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Live Web Chat
CRMCHAT V4.0 enables you to add 'live help' to your web site. Visitors can click a link to start chatting to operators within your organization as they browse your site. The chat client works in all browsers and does not require any plugins.
Chat Features:
- Multiple operators.
- Department specific chat.
- Transfer chats between operators.
- Operator to operator chat.
- Integrated spell check.
- Visitor and operator 'typing' status.
- Canned responses.
- Push pages to visitor.
- Custom background, logo and chat images.
- Visitors can request emailed transcript.
- Automatic 'leave a message' form.
- Multi-language chat window.
- Live chat translation.
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Live Chat Translation
CRMCHAT V4.0 can translate chat text in real time. The visitor and operator can chat in their own language, with the CRMCHAT V4.0 Server performing the live translation in the middle. Live translation enables you to widen your available market. CRMCHAT V4.0 can currently translate between the following languages: English, German, Spanish, French, Italian, Portuguese, Russian, Greek, Dutch, Swedish, Japanese, Chinese, Korean &Arabic. |
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Click To Call Back
Visitors on your web site click a link to request a call back from someone in your organization via a simple form. CRMCHAT V4.0 automatically notifies operators via popup, email and/or SMS that they need to make a call back at the correct time. All call back requests and visitor contact information are stored in the CRMCHAT V4.0 database.
If you use Skype VOIP, you can even call the visitor directly from within the CRMCHAT V4.0 Client. |
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Monitor PPC Campaigns
CRMCHAT V4.0 enables you to track visitors based on the PPC (pay-per-click) campaign that they used to find your site. You can create real-time 'Alerts' for each PPC campaign and you can view historical analysis reports.
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Monitor Prospects
CRMCHAT V4.0 can watch for visitors that view certain key pages on your site and spend x minutes viewing. This can be over multiple visits. CRMCHAT V4.0 can then flag these visitors as 'prospects' and alert you in real time. CRMCHAT V4.0 can send custom invite messages to prospects. You can also run reports showing the number of prospects per PPC campaign, referrer and keyword. |
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Analyze Your Web Traffic
CRMCHAT V4.0 also provides historical web analytic reporting with over 70 traffic analysis reports. Both Windows based and Web based report viewers are included. CRMCHAT V4.0 can also automatically send daily, weekly and monthly traffic analysis reports direct to your inbox in PDF or HTML format.
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E-mail: info@crmlinkuae.com
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